Office Policies

Our Mission

We commit each day to provide a caring environment where our patients and their families are the primary focus; where quality, innovative treatment is delivered; and where our lives and the lives of our patients are enriched for having shared a common goal.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 8 a.m. – 5 p.m.
Tuesday: 7 a.m. – 4 p.m.
Wednesday: 8 a.m. – 4 p.m.
Thursday: 7 a.m. – 4 p.m.
Friday: 8 a.m. – 4 p.m.

On-Time Appointments

We understand that your time is a precious commodity; therefore, we have devoted considerable time and effort into designing a scheduling system that will offer a wide variety of appointment times to accommodate your busy schedule.

Initial appointments to take records or to place braces will need to be scheduled in the morning hours. These appointments will range in time length from 40 minutes to 1 hour and 40 minutes, depending on the procedure. This means that school or work would need to be missed. Once appliances and/or braces have been placed, each patient is seen every 6 to 12 weeks for their regular adjustment/check appointments. These adjustment/check appointments can then be scheduled before or after school or work.

We do confirm all appointments by phone and e-mail. Our New Patient Coordinator will confirm the first few appointments. The remaining appointments will be confirmed 1 day before your scheduled appointment by our computer reminder system, HouseCalls. The e-mail will come 4 days before the scheduled appointment. Please remember that the call or e-mail is just a reminder. Please rely on your appointment slip in the event that the call or e-mail does not come.

Insurance Friendly

Our office is committed to helping you maximize your insurance benefits. We will verify insurance benefits, accept payments from your insurance company, and take care of all insurance billings to help minimize your insurance concerns. We will also assist you with flexible spending accounts and are happy to provide you with the required payment receipts.